Milenyo tested disaster-preparedness of BPO firms in RP

Despite the strong storm that hit Metro Manila last month, Filipino call center agents continued working. They stayed in their offices to answer incoming calls from customers. Good thing, their bosses had the foresight to set up generators to operate in case there was a major outage. And they were right. During the three to four-day brownout, the call centers used generators to continue operations, according to ClientLogic Philippines country manager Dan Reyes.

Read about this story at Infotech.

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Erwin Oliva

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